RECEIVE 10% OFF YOUR FIRST PURCHASE OF $80 OR MORE
FAQ
THE MOST COMMON QUESTIONS
We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct item(s).
We will only consider exchanges if the wrong product(s) were shipped to you by mistake.
If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receiving of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.
All requests for an exchange must be made within 48hrs after the package is received.
If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name and color of the item) that you would like with your return. We will contact you to confirm the details and have the new item sent out.
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.